Check-Before-You-Pay
We offer a doorstep inspection service.
When the courier arrives, you may open your order and check the product before paying.
- If you’re not satisfied, you can return it immediately.
- You will only pay the shipping fees (90 EGP).
- Once the courier leaves, no returns are accepted for any reason other than defects or wrong items.
After Delivery
After the order is received and accepted:
- Returns are not available for size issues, preference changes, or change of mind.
- You can always contact us for guidance or product questions.
Wrong or Defective Items
If you receive a defective product or the wrong item:
- Please contact us within 48 hours.
- We will arrange a replacement or provide a suitable solution.
- The item must be unused and in its original condition with tags.
Contact Us
For any support regarding defective or incorrect items:
- Email: shopmcloaked@gmail.com
- Instagram DM